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Multiple Choice
Identify the choice that best completes the statement or answers the question.
 

 1. 
What system unit component saves data for reuse, even after the computer is shut down and restarted?
a.
System bus
b.
Memory
c.
Central Processing Unit
d.
Storage device
 

 2. 
What computer component represents the real brains of the computer?
a.
Memory
b.
Storage device
c.
Central Processing Unit
d.
System bus
 

 3. 
True or False? The power supply converts DC power from an electrical outlet to the AC power needed by system components.
a.
True
b.
False
 

 4. 
Which of these storage devices most commonly has a 5.25 inch form factor?
a.
Solid state storage
b.
An optical drive
c.
A hard disk drive
d.
A floppy disk drive
 

 5. 
Which connection supports up to 127 devices on one port?
a.
A FireWire connection
b.
A SCSI connection
c.
A USB connection
d.
A PATA connection
 

 6. 
Peripheral devices use which standard for high-speed FireWire interfaces?
a.
IE 1392
b.
IEE 1391
c.
IEEE 1394
d.
IE 6.0
 

 7. 
True or False? The Linux operating system is based on open source code and can be downloaded, modified, and installed freely.
a.
True
b.
False
 

 8. 
Which of these is available in several server editions as well as a desktop version?
a.
Windows 2000
b.
Windows Me
c.
Apple Macintosh Operating System
d.
Linux
 

 9. 
Which of these is considered an optional component of the Windows user interface?
a.
Quick Launch toolbar
b.
The taskbar
c.
Windows Desktop
d.
Start menu
 

 10. 
True or False? Windows Explorer allows users to examine and search only the Internet.
a.
True
b.
False
 

 11. 
What does the Windows file system use to determine whether a particular file is a system file, a program file, or a data file?
a.
Spell Checker
b.
Single Sign-on
c.
File extensions
d.
Password encryption
 

 12. 
True or False? NTFS is the recommended file system for today's Windows-based computers.
a.
True
b.
False
 

 13. 
Which of these is considered a system management tool?
a.
The registry
b.
The My Documents directory
c.
Windows Explorer
d.
The Start menu
 

 14. 
True or False? The registry is divided into five sections called subsections.
a.
True
b.
False
 

 15. 
True or False? Electrostatic discharge occurs when electrons rush from one body with a static electrical charge to another with an unequal charge.
a.
True
b.
False
 

 16. 
True or False? The CRTs in computer monitors contain lead, which is a hazardous material and must be disposed of properly.
a.
True
b.
False
 

 17. 
True or False? When vacuuming computers you should always use a non-static vacuum.
a.
True
b.
False
 

 18. 
Which of the following should be the first step to take when troubleshooting a computer problem?
a.
Research ideas
b.
Assess the components of the problem
c.
Perform a backup
d.
Verify obvious problems
 

 19. 
True or False? You should document any findings, actions taken, and outcomes to maintain a comprehensive history, for future reference.
a.
True
b.
False
 

 20. 
True or False? You should avoid using jargon, abbreviations, and acronyms when speaking with users.
a.
True
b.
False
 

 21. 
True or False? You should always check to see if the input device you are installing needs updated drivers.
a.
True
b.
False
 

 22. 
What type of memory cannot retain the information it stores when you power the computer off?
a.
Read Only Memory
b.
Sequential Access Memory
c.
Random Access Memory
d.
Non-volatile memory
 

 23. 
True or False? A ZIF socket is a type of processor socket that uses a lever to tighten or loosen the pin connections between the processor chip and the socket.
a.
True
b.
False
 

 24. 
True or False? You choose a system board based on whether it supports the components you need for the computer.
a.
True
b.
False
 

 25. 
True or False? To avoid input device problems, you should occasionally disconnect keyboards and mice and gently wipe them clean.
a.
True
b.
False
 

 26. 
True or False? If you suspect an adapter card was damaged due to electrostatic discharge, you should first check to see if it appears listed in Device Manager.
a.
False
b.
True
 

 27. 
True or False? The vast majority of problems with SCSI disks are due to incorrect formatting of the disks.
a.
True
b.
False
 

 28. 
When a SCSI system is booted or reset, SCSI controllers generally need to renew all SCSI device connections before activating the devices, causing a delay during POST. What troubleshooting issue is described here?
a.
IDs and termination
b.
Resetting system
c.
Cables
d.
Connectors
 

 29. 
Wires are color-coded as to their voltages. What color wire is a +5 voltage?
a.
Yellow wire
b.
Blue wire
c.
Red wire
d.
White wire
 

 30. 
What is the first step you should take when testing a power supply?
a.
Remove the computer cover.
b.
Disconnect all cables.
c.
Shut down the computer.
d.
Measure the output from the power supply.
 

 31. 
True or False? Most problems with CPUs can be attributed to overheating, chip creep, and outright failure.
a.
True
b.
False
 

 32. 
What should you do if you suspect chip creep is the cause of your CPU problems?
a.
Restart the computer.
b.
Verify that the fan is functioning.
c.
Replace the CPU.
d.
Reseat the CPU.
 

 33. 
How can you automatically have a computer determine hardware compatibility for Microsoft Windows XP Professional?
a.
Print a compatibility list from the Microsoft website.
b.
Run the Microsoft Windows Setup Advisor from the product disk.
c.
Call the Microsoft vendor for verification.
d.
Install the operating system and if it doesn't meet requirements, it won't work.
 

 34. 
After determining that the computer hardware meets requirements for an upgrade, what should you do next?
a.
Install the new operating system.
b.
Restart the computer.
c.
Download the update files.
d.
Back up existing data files.
 

 35. 
True or False? A Windows service is a background process that performs a specific operation. Services can only run when users are logged in.
a.
True
b.
False
 

 36. 
Which of these system errors cause the computer to shut down the system without warning giving the user a blue background on their screen?
a.
System Lockup Error
b.
System Stop Error
c.
Boot Error
d.
Application Error
 

 37. 
Which of these network transmission protocols uses a single address to transmit to a group of systems?
a.
Multicast
b.
Broadcast
c.
Unicast
d.
Octicast
 

 38. 
What is used to send email from a client to a server or between servers and uses a store-and-forward process?
a.
IMAP4
b.
SMTP
c.
POP3
d.
HTTP
 

 39. 
True or False? NDS was one of the first standards-based directory services and predated Microsoft's Active Directory.
a.
True
b.
False
 

 40. 
Which of the following statements about network client options is false?
a.
A network client enables a computer to access shared resources on the network.
b.
A network client redirects requests for accessing shared resources to the appropriate computer on the network.
c.
By default, Windows XP automatically loads the Microsoft Client For Microsoft Networks and the Client Service for NetWare.
d.
You can also obtain Novell Client software directly from Novell.
 

 41. 
What is a Windows troubleshooting tool used to verify that the computer can connect to a DNS server and successfully find an IP address for a given computer name?
a.
ipconfig
b.
ping
c.
nslookup
d.
tracert
 

 42. 
True or False? When a computer hibernates, the computer shuts down after saving everything in memory on your hard disk.
a.
True
b.
False
 

 43. 
True or False? In the ink dispersion print process, the print head does not touch the paper.
a.
True
b.
False
 

 44. 
True or False? The most common types of events to audit are access attempts on objects, such as files or folders and user logons and logoffs.
a.
True
b.
False
 

 45. 
Which type of malicious software is a piece of code that spreads from one computer to another by attaching itself to other files?
a.
Virus
b.
Worm
c.
Trojan or Trojan Horse
d.
Spam
 

 46. 
True or False? Computer hardware might contain environmentally hazardous material.
a.
True
b.
False
 

 47. 
True or False? Filtering out unauthorized MAC addresses is one method for increasing security on wireless access points.
a.
True
b.
False
 

 48. 
Which wireless security protocol provides the safest environment?
a.
WPA
b.
WTLS
c.
802.1x
d.
802.11i
 

 49. 
True or False? Once you have installed Service Pack 2 on Windows XP, you must then separately install Windows Firewall.
a.
True
b.
False
 

 50. 
Which of the following common security options allows you to configure different options for logging information concerning unsolicited traffic on your network?
a.
Unsolicited traffic blocking
b.
Security log
c.
Application access
d.
Global security level
 



 
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